Refund Policy

Effective Date: August 4, 2026

At Luxe and Lore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

Items that do not meet these requirements may not be eligible for a refund.

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

We will review your request and, if approved, arrange a replacement, refund, or other appropriate resolution.

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you need a different item, we recommend returning the eligible product (if applicable) and placing a new order.

Customers are responsible for return shipping costs unless the return is due to:

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow our return process, if eligible.

If you have any questions about returns or refunds, please contact us:

Luxe and Lore